We all know that having relationships is important (arguable by those who are anti-social – however, since you’re on management’s side you should have some sort of communication skill locked in). Relationships help us flourish in ways we never thought we could. They act as support systems that we never even registered to pay for, […]

Integrity and credibility is the quality of being trusted and believed in. It influences your relationships, career and professional life. For many years, research has focused on the importance of credibility to achieve organisational objectives. Whether it’s when you’re with colleagues, partners, clients or suppliers; being credible enables you to implement and strengthen a culture […]

Reflecting upon my career as challenger, innovator & leader, I can safely say that no single idea or business strategy has generated the kind of power that empathy delivers. Empathy transcends leadership, culture, innovation and marketing, as the key driving force in today’s communications ecosphere. Whilst I recognise the concept of empathy might not align […]