Customer Experience, or CX for short, is a differentiation strategy adopted by many B2B organisations. While we may think at first that customer experience lies in the realm of marketing and sales; the HR department has a great role to play in creating customer excellence. In fact, customer experience best-practises are moving towards a more […]

The more I observe brilliant people, the more I notice that one distinguishing characteristic they have is insatiable curiosity. Intellectual curiosity ranks as one of the most productive and powerful qualities that any person has. It adds dimension, context, and passion. To embrace its uncertainty brings excitement, opportunity & pleasure to one’s life. In my […]

It can be said that those who work in PR or Marketing for an organisation are those who speak for it. They use creative ways to create buzz, hype it up and attract stakeholders that are the cream of the crop. It could start with successful campaigns, great commercials or even killer social media strategies. […]

“When learning is purposeful, creativity blossoms. When creativity blossoms, thinking emanates. When thinking emanates, knowledge is fully lit. When knowledge is lit, economy flourishes.” ― A.P.J. Abdul Kalam (India’s 11th President) It’s true. Giving someone the opportunity of personal development is the seed to any type of growth. As an employer, you believe it to be […]

A ROCKSTAR company culture leads to ROCKSTAR employees. Great company culture is really important, and not just the visible components, but it’s the invisible components which really matter. The attitude of employees towards one another and towards the organisation are extremely important. Culture influences everything that goes on in an organisation that’s why it is […]

What if Employee Engagement started with HR Technology? HRIS systems are essentially composed of a suite of interlinked modules that allow employees, managers and HR to connect. Thanks to HRIS software, it’s easier to communicate and thus solve the bottlenecks and roadblocks commonly found on the path to complete employee engagement.  HR technology is pushing HR boundaries for the better […]

Welcome to the first edition of The Week of HR Series! Every week we curate for you the top content on anything HR around the world wide web so you don’t miss a thing! This week, let’s have a look at personality in the workplace and how you can better understand and manage this HR topic often […]

Reflecting upon my career as challenger, innovator & leader, I can safely say that no single idea or business strategy has generated the kind of power that empathy delivers. Empathy transcends leadership, culture, innovation and marketing, as the key driving force in today’s communications ecosphere. Whilst I recognise the concept of empathy might not align […]