Whether you’re a small startup or a large corporation, attracting and retaining skilled individuals is critical for achieving business goals and staying ahead of the competition. However, identifying and developing internal talent is not a one-time effort. Instead, it’s an ongoing process that requires a strategic approach and consistent effort.  This article will discuss practical […]

Employee retention is a critical issue facing companies in today’s competitive business environment. With the cost of replacing a lost employee estimated to be anywhere from 50% to 200% of their annual salary, it is important for businesses to understand the key factors that contribute to employee turnover and the best strategies for retaining their […]

Company culture is  as much a factor of business performance as it is of employee satisfaction at work – both are actually correlated. Despite the opportunity, business leaders still focus only few resources to the development of a strong workplace culture. Some even believe that it cannot be managed. Many organisations today actually don’t go […]

Customer Experience, or CX for short, is a differentiation strategy adopted by many B2B organisations. While we may think at first that customer experience lies in the realm of marketing and sales; the HR department has a great role to play in creating customer excellence. In fact, customer experience best-practises are moving towards a more […]