Case Study
The Thames Coromandel Case Study: Modernising a Public Sector Workforce
In a sector where security and cost-effectiveness are paramount, a New Zealand council chose to adopt a hosted HR solution. See how they gained a complete peace of mind, proving that a modern hosted service is just as secure as online banking and far more efficient for managing a decentralised team.
In the public sector, security and cost-effectiveness are paramount. Thames Coromandel District Council, a New Zealand government authority, was an early adopter of hosted HR services, embracing a modern approach to workforce management. By partnering with EmployeeConnect, the council transformed its operations, proving that a hosted solution is not only secure and cost-effective but also provides the tools needed for a modern, decentralised workforce.
The Challenge: Consolidating a Dispersed Workforce
With 223 employees scattered across various service centres throughout New Zealand, Thames Coromandel District Council faced a significant challenge in managing its people data. The council needed a centralised HR system that could consolidate employee records and enable self-service for both managers and staff, without compromising on security.
According to Steve Mansell, the Human Resources Manager:
“We are pleased to use EmployeeConnect hosted HR services. Since we first used EmployeeConnect™, everyone is happy with no concern on security. I would say using a hosted solution will be the upcoming trend and it is just as secure as using Online Banking services. With this concept in mind, you can ease your concern on security and in the long run, you would definitely find the true benefits brought by using a hosted solution.”
This confidence in a hosted model was a key factor in the council’s decision-making process.
The Solution: A Secure and Comprehensive Hosted HR Solution
In 2007, the Thames Coromandel District Council selected EmployeeConnect to provide a hosted HR solution that could meet their specific needs. The council required a stable, secure, and comprehensive platform that would enable employee self-service and provide managers with real-time access to employee history.
The Results: Streamlined Operations, Budgeting, and Trust
Over three years, the hosted solution proved to be remarkably beneficial to the council, delivering tangible improvements in efficiency, security, and cost-effectiveness.
Reduced Workload: The HR department’s workload was significantly reduced, allowing the team to focus on strategic initiatives rather than administrative tasks.
Cost & Value: With an affordable monthly subscription, the council could do better budgeting and save on the significant hardware, software, and operational expenses associated with on-premises solutions. Steve noted that the value created was “unbelievable.”
High Availability: The hosted service provided stable performance, high availability, and minimal downtime, ensuring the HR system was always accessible when needed.
Faster Decisions: The ability to generate reports from the web enabled quick data analysis, which sped up managers’ decision-making processes.
The Verdict: A True Partner for Progress
Steve Mansell’s endorsement of EmployeeConnect highlights the complete peace of mind that comes with a trusted hosted solution. The council’s satisfaction has led them to plan for further investment, demonstrating their belief in the solution’s long-term value and scalability.
“EmployeeConnect hosted HR services provides stable performance and it is highly secured. Another attraction of EmployeeConnect hosted HR services is it is good value for money and with a complete spectrum of HR functions that meets our needs.”
“Our workload in the HR department has since been reduced after using EmployeeConnect. Reports generated from the web enables quick data analysis which speeds up manager’s decision. With an affordable monthly subscription fee, we can now do better budgeting.”
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