Services
You Had Us At Hello…
When it comes to our customers, we don’t like taking risks. That’s why your success is at the core of everything we do. We are your true technology partner for your all your HRIS needs , providing implementation assistance, hr system consulting services, product training, best-practice processes, and ongoing support. We take care of everything required to keep your HR software running like a dream, from the IT infrastructure, to data back ups and system security. We’ll continually monitor , optimise performance, and continually invest in our development roadmap to ensure you have the latest and greatest functionality.
And, since your success is our success, our team of consultants are on hand to provide advice and guidance, so you can get the most from your EmployeeConnect HR system . And if you prefer to do it yourself, no issues, jump onto our trusted online academy for on-demand help & learning.
Training
Find all the training you need — whether you’re just exploring how to easy EmployeeConnect is to use or you’re looking to configure your platform to your unique needs. We offer a complimentary training session on all the EmployeeConnect modules as well as best practices to help you get the most out of your platform.
Support
As an EmployeeConnect customer you’ll benefit from expert support from our dedicated consultants and hr system consulting service. All issues support queries routed through our EConline, issue tracking system are prioritised and managed centrally. As soon as you log a issue in the support portal, it is automatically routed to our support crew who prioritise it based on the impact. That way we ensure that we respond as quickly and efficiently as possible.
We generally respond via email but if it’s an urgent issue we might call you back straight away. In some cases, we will point you to our online knowledge base for a how to articles or video. Whatever our approach, our philosophy is that your success is our success, and our team of support and product experts will do their best to help you.
Consulting
EmployeeConnect’s hr system consulting services ensures your organisation has the support of highly skilled and focused consultants. They understand the scope and limits of existing technology & can articulate your business requirements into well defined specifications and HR management system solutions.
Our consulting services cover:
- Business analysis
- Scope preparation
- Configuration & implementation of an HR management system
- Data conversion
- Project management
- Customisation