Case Study
The Diverseco Case Study: Transforming HR with a Bespoke Digital Solution
Faced with the challenges of manual processes and a growing, dispersed workforce, Diverseco partnered with EmployeeConnect to implement a completely configurable HR platform. See how they eliminated paperwork, gained a single source of truth, and empowered their employees with a bespoke solution that delivers 100% user adoption.
In a complex business environment with multiple sites, managing manual HR processes can lead to errors, frustration, and lost productivity. Diverseco, an Australian engineering and manufacturing company, chose to partner with EmployeeConnect to reform its entire HR function. By implementing a sophisticated and configurable digital platform, Diverseco not only eliminated paperwork but created a bespoke, employee-owned tool that drives compliance, improves morale, and enables real-time decision-making.
The Challenge: Lack of Governance and Manual Processes
As Diverseco was undergoing a period of growth and technology change, its decentralised, paper-based processes became a significant obstacle. The manual system, which relied on fragmented spreadsheets and paperwork, was time-consuming for the HR team and led to issues such as overpayments, a lack of leave control, and disgruntled employees.
“Poor governance and lacking a complete database for tracking compliance... Manual processes time consuming administration and paperwork... Industrial oversight and errors... contributed to overpayments and lack of leave control which ultimately is costly and left employees disgruntled. It had also made managing the workforce quite difficult for the HR Team and upper management. Which in turn affected efficiency, morale, and employee engagement.”
This confidence in a hosted model was a key factor in the council’s decision-making process.
The Solution: A Strategic, All-in-One Platform
Diverseco chose to implement the complete EmployeeConnect solution with the strategic intent of reforming all its paper-based human resource processes. The company’s goal was to improve productivity, create better employee engagement, and cost-effectively meet its legislative and ethical obligations as a best-practice employer.
“The implementation was straightforward as its clear EmployeeConnect is experienced in project management... EmployeeConnect were professional provided the flexibility required to account for this change management process. As the implementation resumed, we have found them to be clear in their goal of achieving success for our Company, committed to agreed actions and the overall EmployeeConnect team are always responsive in our requirements and needs.”
The Results: Empowered Employees and Automated Processes
By partnering with EmployeeConnect, Diverseco achieved a complete digital transformation that delivered measurable results and a more efficient, engaged workforce.
100% User Adoption: Through a strategic, phased rollout, Diverseco achieved full user adoption. They rebranded the system as “Diverseco People Connect” and positioned it as an employee-owned tool, encouraging engagement and empowerment.
Automated & Centralised Workflows: The solution completely eliminated manual administration. It streamlined processes from paperless onboarding and recruitment to performance management, all within a single, centralised database.
Guaranteed Compliance & Governance: The platform provided the ability to configure a bespoke infrastructure that made legal obligations transparent. It could enforce policies through automated workflows and provide evidence-based reporting, which is instrumental in Fair Work Commission or Tribunal situations.
- A True Strategic Partner: Elizabeth noted that the relationship with EmployeeConnect went beyond a typical vendor relationship.
“Accessing support is one aspect of solid customer relationship management. EmployeeConnect are accessible all the time but most importantly, they are responsive to our questions, and queries and committed to always providing solutions and responses to our needs.”
The Verdict: A Compelling Value Proposition
Diverseco’s experience demonstrates how a configurable, robust HR platform can be a true partner in a company’s growth and digital transformation. The solution not only met their specific needs but provided a powerful foundation for their business.
“EmployeeConnect is a dynamic solution that can integrate with many platforms and allows for real-time decision-making on your most important asset, your people. The feature-rich product... delivers a very compelling value proposition.”
“EmployeeConnect is built in such a way that supports cost-effective customisation, or in most cases, through configuration. This means you can map your processes and business rules, like for like. EmployeeConnect continually reaches out to us for product feedback and input when modernising further products. They are communicative, responsive and solution focussed.”
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