Services
HR System Services & Support: Your Partner in Success
At EmployeeConnect, we’re more than just a software vendor—we’re your trusted technology partner. From implementation and training to expert consulting and ongoing support, we take care of everything required to keep your HR software running perfectly, so you can focus on what matters most.
A Complete Suite of Services to Empower You
Your success is our success. We provide a comprehensive suite of services to ensure you get the most from your EmployeeConnect HRIS.
Expert Training & Learning
Get all the training you need, whether you’re just getting started or are ready to become a platform expert. We offer a mix of tailored training and on-demand learning to suit your needs.
You'll Benefit From:
Complimentary Training
Receive a complimentary training session on all EmployeeConnect modules to help you get started quickly.
On-Demand Academy
Our trusted online academy provides on-demand help and learning with an ever-growing library of how-to articles and video guides.
Best Practice Guidance
We’ll share best practice processes to ensure you get the most value from your HR platform.
Dedicated Customer Support
As an EmployeeConnect customer, you benefit from expert support from our dedicated, local consultants. Our philosophy is simple: your success is our success, and we’ll do our best to help you.
Our Support Ensures:
Fast, Efficient Responses
All support queries are routed through our centralised issue tracking system, ensuring they are prioritised and managed efficiently.
Expert Assistance
Our team of support and product experts will provide the help you need, whether it’s through email, phone, or our knowledge base.
Peace of Mind
You can have confidence that any issue will be handled by a dedicated crew committed to finding a solution.
Strategic HR System Consulting
Our HR system consulting services ensure your organisation has the support of highly skilled and focused consultants. They understand the scope and limits of existing technology and can translate your business requirements into well-defined specifications and effective HR solutions.
Our consulting services cover:
Business Analysis: In-depth analysis of your current processes to identify opportunities for improvement.
Scope Preparation: Articulating your business requirements into well-defined specifications.
Configuration & Implementation: Expert management of your HR system’s configuration and implementation.
Data Conversion: Ensuring your data is accurately and securely migrated to the new system.
Project Management: Comprehensive project management to ensure your solution is delivered on time and on budget.
Customisation: Tailoring the platform to meet your unique business needs.
Ready to Discuss Your Needs?
We’re ready to partner with you on your HR journey. Our team can help you understand which services are right for your organisation. Contact us today!