Organisations that fail to embrace customer experience with HR processes such as hiring, training, rewards, and recognition, miss the opportunity promote an environment that facilitates employee customer experience success. While it may seem somewhat counterintuitive, the fact remains any organisation that wishes to offer a great...
Are you facing a situation where your boss has suddenly stopped greeting you or sharing relevant project details with you? Has it been a while since your last promotion or salary review? Do you feel that you have suddenly fallen out of favor with your...
The Egyptian artisans hired to build the necropolis for Pharaoh Ramses III in the 12th century BC were not connected in the sense of today's connected employee. In a word, they were not SMAC, Social Mobile Analytics Cloud, empowered. Despite the lack of SMAC gear that's...
Based on Maslow’s Hierarchy of Needs, next to physical safety, ‘belonging’ is a basic human necessity. In context of the workplace, when an employee believes in the organisation's mission, they tend to invest in that journey as well. These employees utter statements such as: “We...
Teamwork culture is promoting a work culture that values collaboration. When people work in a team environment, they are likely to make better decisions in terms of planning, thinking, and making decisions and actions by cooperating with one another. Teamwork culture took a backseat in...
It’s a tried and tested theory that recognising your employees is a pathway towards maximising employee engagement. This engagement can form between you and your employee or your employee with the company overall. When you recognise your employees for their efforts, contributions and time, they feel...
If you asked a group of CEOs 'what's your competitive advantage?', some will say building a superior quality product, while others may promote their robust business model. The majority though, are likely to say that their people are their advantage. Now, this may sound like...
It's completely understandable that the key focus areas for any CEO of a successful organisation will include profitability and competitiveness. However, and unfortunately, employee engagement is quite low on their priority list of responsibilities. It is also taken for granted that employee engagement is something which falls...
In today’s competitive environment every organisation wants to stay ahead in the league, and one of the ways of achieving this is by promoting innovation through engaged employees. All successful companies are aware that a true culture of innovation comes not from the leaders of...
Managers use Employee Engagement Survey Questions to measure the sentiment and engagement of their team members. On average, a survey sent to employees of an organization typically contains 30-60 questions which are rated on a five-point scale. 92% of companies use employee engagement surveys, which is...
