About This Project

DHL Case Study: Best Online Solution with EmployeeConnect

DHL is the world’s largest international logistics company that offers its expertise in express, air and freight, contract logistics solutions and international mail services with worldwide coverage. With over 300,000 employees across 220 countries, DHL Supply Chain provides tailor-made solutions in contract logistics services and corporate information solutions which best fit different customer’s needs. Leave & absence management is one of the key improvements after using EmployeeConnect hosted HR services.

In 2008 before using EmployeeConnect hosted HR services, DHL Supply Chain division’s employees applied for leave by filling paper forms. “Our employees applied for leave by filling forms that were then sent to Malaysia payroll office for approval, such vague and lengthy process totally frustrated HR and payroll staff. It also incurred lots of leave liabilities. Leave records could not be traced without an online leave application.” said Jitin Patel, the Remuneration Consultant in DHL Supply Chain division.

Without a centralized leave application solution for 1,450 employees, those application forms exhausted and upset DHL Supply Chain office, and especially frustrated their payroll bureau in Malaysia. In late 2008, DHL Supply Chain chose EmployeeConnect to provide hosted HR services which totally changed the company’s operation.

Having used EmployeeConnect hosted HR services for 2 years, it reduces the cost of managing the leave application and enables managers to focus more on projects and businesses with higher value-add. EmployeeConnect hosted HR services enables managers to check the employees leave balance easily. By knowing employee’s schedules, it enables better resources allocation and most importantly, minimizes the leave liabilities. The payroll bureau can also login to check the employees’ leave records.

With 2 years experiences in using EmployeeConnect hosted HR services, Jitin highly appreciates the benefits. Jitin commented that the benefits brought by using EmployeeConnect hosted HR services are far more than using the on- premises solution. EmployeeConnect hosted HR services enables them to enhance better collaboration with other departments, especially with the remote payroll bureau.

“EmployeeConnect provides a flexible system with very professional services. DHL Supply Chain is very happy with EmployeeConnect hosted HR services over the last 2 years. EmployeeConnect hosted HR services is best fitting different organization structures; it is a simple and user friendly system which enables DHL Supply Chain to start even with minimal training. I will not hesitate to recommend EmployeeConnect as a trustworthy hosting service provider.” remarked by Jitin.