Services - Quality HR Software | EmployeeConnect

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Quality

What Quality means to us…

As a technology solution company EmployeeConnect has delivered many complex projects, either commercial software products or complex implementations in many varied organisations across a multitude of industries.

A key factor to this success is our commitment to continuous improvement through our quality process. EmployeeConnect is committed to a quality culture and continuous improvement and has comprehensive documentation to support project activities.

The EmployeeConnect employee understands that quality is critical to success and is committed to producing quality deliverables. Adhering to a rigid quality process reduces overall costs because errors or problems that are not identified and resolved early in the project life cycle are the most costly to fix. Conversely, every process improvement that helps prevent errors or problems contributes to more efficient and more accurate deliverables, which in turn contributes to and helps maintain EmployeeConnect’s market leadership position.

Every EmployeeConnect employee is responsible for two levels of quality;

1) The quality of their individual work effort, and

2) The quality of overall deliverables.

Employees are required to raise any perceived quality issues to the attention of their manager. Quality has many different definitions; but for EmployeeConnect, a quality deliverable exhibits the following characteristics:

It meets an agreed upon and documented set of requirements.
Conformance to the requirements has been verified in writing, by applying corporate standard measurements and acceptance criteria.
The service or deliverable was produced using corporate standard processes.
The results of the service or deliverable are known, predictable and repeatable.
The processes and methodologies by which the deliverables are produced are repeatable.

Quality cannot simply be bolted on to a deliverable as it goes through the door on the way to the Client. All deliverables must meet quality standards. EmployeeConnect’s quality process covers all phases of a deliverable beginning in the conceptualisation phase and continuing through the design, build and test phases and into the support and maintenance phase.

EmployeeConnect’ quality processes are based upon the International Standards Organisation (ISO) requirements and upon the culture of excellence that has fostered our success in the marketplace.

Deliverables are defined as any product or service created by an individual or department within EmployeeConnect for delivery to a Client, another individual or another department. This includes project management, consulting work and/or software that is designed, built, configured, installed, or maintained.

EmployeeConnect’s policy is to build quality into the delivery process through project organisation and delivery methodology, and our planning for Business Continuity, IT Risk Security and associated Risk assessment and mitigation.

Quality

What Quality means to us…

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